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General terms and conditions

Arrival & Departure

Rooms are available from 2 pm onwards.
Please call us if you will be arriving after 6.00 pm.

On departure day we politely request that the rooms shall be vacated and at the Hotel’s free disposal by 11:00am.


To make a fixed booking we require a deposit of 30% of the total amount to be paid in to the following bank account:
Sparkasse Schwaz
account number 0500-500 939
IBAN: AT 952 051 000 500 500 939

Court of jurisdiction: Zell am Ziller

Cancellation and Protection

And if something comes up ? Whether you only can make your vacation even starting sooner have back or on the slopes hurt ( helicopter rescue) - will protect you to book the holiday for cancellation and protection .

You are welcome to buy the policy directly through this link.

Cancellation Terms

  • If canceled or modified from 22 days before the date of arrival, will be charged.
  • If canceled or modified up to 15 - 21 days prior to arrival date 40 percent of the total booking will be charged.
  • If canceled or modified up to 8 - 14 days prior to arrival date 70 percent of the total booking will be charged.
  • If canceled or modified up to 1 - 7 days prior to arrival date, 90 percent of the total booking will be charged.

Children discount

Children in parents room (2adults)

  •    0 -     2 years:   90%  reduction
  •    3 -     5 years:   80 % reduction
  •    6 -  10 years:   50 % reduction
  • 11 -  14 years:   20%  reduction
  • from 15 years:  10 % reduction

Children in their own room

  •  0 - 14 years: 10% reduction

Payment Options

We accept VISA and Master card, EC-card  or cash.

Our Rooms

Please take into consideration the fact that although you may book a particular type of room, it is not possible to reserve specific floors or rooms. All sketches and photos of the rooms on the website are non-binding examples .

You are welcome to book the Double rooms "Classic", Double rooms "Superior" glacier view and Double rooms "Deluxe" book as single. The surcharge is 50% on the per person /night.

Swimming Pool  & Sauna

Please note, after 5:30 pm the Wellness area is an absolute quiet area. Adults and children using the Wellness area from 5:30 pm to 7:30 pm must be silent.

Take a Dog with you

Dogs are charged at Euro 17.00 per night (bring your own dog blanket and basket with you). Please understand that your four-legged friends are not admitted in our dining room. Of course you can take them with you into our Restaurant “Kaiserbründl” or our Chimney hall.


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